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Phone calls

Calls recorded in your telephone system arrive beside your meetings, with every line on the right person.

Plan: Enterprise

For a team that sells or supports customers by phone. A call-recording integration, set up for your account, brings each recorded call in beside your meetings.

A two-channel call is transcribed one party per channel, and a known phone number names the other party. Each call gets the same summary, people and actions as a meeting.

Sketch: four differently shaped pipe inlets feeding one common manifold with a single outlet; the manifold carries the gradient.

What you need

  • Enterprise, with the integration set up for your account by us.
  • A telephone system that records calls and that we integrate with: the integrations that are live.

Steps

  1. A recorded call
  2. The integration
  3. Your sources

  1. Step 1: Ask us to set it up

    Write to us with the account and the telephone system you use. The integrations page lists the ones that are live.

  2. Step 2: We connect it to your account

    The integration is set up per account. We reply when it is done.

  3. Step 3: Call as usual

    Calls recorded in the telephone system come in by themselves. Nobody starts anything during the call.

  4. Step 4: Find the calls

    In the Web App, open Källor (Sources) in the menu: each call is there beside your meetings and memos.

What happens next

  • Each call as a recording, with the right speaker on every line.
  • The summary, the people and the actions, as for a meeting; the actions are also listed under Åtgärder (Actions).

Read more

Stuck? E-mail support@deep-thought.cloud.

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